StarMetro

Tallahassee, FL

Pay for StarMetro passes using the Token Transit app. Token Transit is fast and convenient, getting you where you need to go with ease.

Learn More

  • Learn More about Token Transit in StarMetro:
  • Fares
  • FAQ

Fares

Do you qualify for reduced fares?

Anyone may purchase any fare listed above. However, the following fares can only be used by qualifying riders and may require ID to board.

Name Rider requirements
Dial-A-Ride Call the StarMetro office at 850.891.5199 to schedule a ride or request a Dial-A-Ride application package. You can also download an application by visiting - http://www.talgov.com/Uploads/Public/Documents/starmetro/pdf/paratrans-app.pdf
Fixed Route - Reduced Children 17 years or younger, persons 60 years or older, or people with disabilities and people with a Medicare card. Please be prepared to show pink card or Medicare card to driver.
You will need to show ID to board.

Passes

Passes can be used at any time after purchase. Purchased passes are stored in the "Stored Passes" section of the app. The countdown does not begin until after the pass is first used. For more information on how to use the app, checkout our video tutorial

Name Description
1-Trip Purchased passes are saved for later use. Valid for a single ride. Ticket will display for 90 minutes.
One-Day Unlimited Purchased passes are saved for later use. One-Day Unlimited passes are valid until midnight.
Seven-Day Unlimited Purchased passes are saved for later use. Seven-Day Unlimited passes are valid for 7 consecutive days and expire at midnight on the seventh day.
Monthly Purchased passes are saved for later use. Monthly passes are valid for 31 consecutive days and expire at midnight on the 31st day.
Gadsden Express One-Way Purchased passes are saved for later use. Valid for a one-way trip on Gadsden Express. Pass will display for 120 minutes.
Gadsden Express with Transfer Purchased passes are saved for later use. Valid for a one-way trip on Gadsden Express and transfers on StarMetro routes. Pass will display for 120 minutes.
1-Trip Purchased passes are saved for later use. Valid for a single Dial-A-Ride trip. Ticket will display for 60 minutes.
2-Trips Purchased passes are saved for later use. Pack of 2 Dial-A-Ride trip. Ticket will display for 60 minutes.
10-Trips Purchased passes are saved for later use. Pack of 10 trips, each valid for a single Dial-A-Ride trip. Ticket will display for 60 minutes.

Frequently Asked Questions

Riding with Token Transit

About Token Transit

What is Token Transit?

Token Transit is a mobile ticketing app that lets you pay for and ride public transit with your phone. We partner with transit agencies across the country to offer fare payment for your public transit agency in our app.

With the Token Transit app, you purchase, activate and board using just your phone. All of your passes are stored in the cloud, and retrievable on any mobile device.

Install Token Transit
How do I ride with Token Transit?
Can I use Token Transit?

App Questions

How do I add a new credit or debit card?
Can I ride without an internet connection?
Can I connect, link, or use my existing bus pass with the Token Transit app and use it on my phone?
Is my phone supported?
Can multiple people board using a single phone?
When do I need an internet connection?
What if my battery dies while my pass is active?
How do I know if my pass is active?

Active passes will be displayed under “passes in use,” which immediately appears when the Token Transit app is opened. They display a “time left” section with time remaining until the pass expires. Passes that have not been activated yet will be displayed under “stored passes,” and can be stored as long as you like.

Can I see my expired passes?
How do I select my agency?
Can I use an existing pass I have with Token Transit?

Your Account

How do I access my account?

Your account is tied to the phone number that you first used to log into the Token Transit app. You will receive an SMS message to verify your phone number when you log in.

If you lost access to your phone number and would like to access previously purchased passes, contact us.

I have a new phone number, how do I transfer my passes?
How do I send passes to other accounts?
Why was my account suspended?

Payment Questions

Paying for Token Transit

What payment methods are accepted?

Currently Token Transit accepts credit, debit or a prepaid debit cards as forms of payment as well as Apple Pay on iOS devices. We are looking into additional methods of letting users pay for the bus through our app. Contact us to let us know how you would like to pay.

We are a convenient alternative to existing forms of payment. If you do not have a credit or debit card you can always continue to use your current method to pay for transit fares.

Can I purchase reduced-price passes?
When will I be charged?
Is my card data secure?
How do I get a receipt?
Can I pay with cash?

Public Transit Help

Riding Public Transit

How do I plan a trip?

Token Transit recommends using the following mobile apps for trip planning:

Many other trip planning apps exist as well. For more information ask your transit agency about trip planning apps they recommend.

Where is my bus?

Transit Agency Information

How do I contact my transit agency?

Please reach out directly to your transit agency if you have any questions or concerns regarding the agency and their service. Token Transit can help with your mobile passes and can help refer you to the transit agency for further assistance if you need.

Transit Agency Specific

DART Beach Bus (Rehoboth Beach, DE)

Can I ride the Beach Bus with Token Transit?

Contact Us

Contact Information

Contact Token Transit (start here)

Submit a support request

View help center 

Token Transit is here to help

Before contacting us, it may help to search our help center for answers to frequently ask questions:

Use keyword terms to narrow your search.

Submit a Request

The easiest way to contact Token Transit is by submitting a request online:

Alternatively, you may text us at:

You may also email us:

Call Token Transit

Requests submitted online will receive more prompt responses. See above.

We are able to provide the best service by responding to requests submitted online or in text. 

If you are unable to use text or email, Token Transit can be reached by phone at +1 (888) 730-4986 (US/Canada toll free) or +1 (415) 918-6628 (US number for international callers).

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