Citilink
Fort Wayne, IN
Pay for Citilink passes using the Token Transit app. Token Transit is fast and convenient, getting you where you need to go with ease.
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Send a Pass
Token Transit Send a Pass is an online pass purchasing portal for Citilink. You can purchase a pass online and have it instantly sent to any phone number you choose. You can now instantly deliver transit passes for your friends and family.
Fares
Do you qualify for reduced fares?
Anyone may purchase any fare listed above. However, the following fares can only be used by qualifying riders and may require ID to board.
| Name | Rider requirements |
|---|---|
| Reduced |
Reduced Fare requires presentation of Citilink photo ID card or Student photo ID to the bus driver. It is intended for children ages 5 - 18, persons with disabilities, senior citizens (60 and over) and Medicare card holders who are eligible to ride at a reduced rate. It may be only be used to ride the bus if the user shows the bus driver a Citilink reduced fare ID card.
You will need to show ID to board.
|
| Access | This Access pass is intended for use by people with disabilities who are pre-certified as eligible for Citilink's Access service. This origin to destination paratransit service is available ONLY to individuals unable to access Citilink's fixed route system, and who meet the eligibility criteria established by the ADA. An application process, including Doctor certification, is required to be eligible for Citilink Access service. |
Passes
Passes can be used at any time after purchase. Purchased passes are stored in the "Stored Passes" section of the app. The countdown does not begin until after the pass is first used. For more information on how to use the app, checkout our video tutorial.
| Name | Description |
|---|---|
| Ticket-to-Ride | Purchased passes are saved for later use. Valid for one fare. Ticket will display for 10 minutes. |
| All Day | Purchased passes are saved for later use. All Day Passes are valid for unlimited use until midnight. |
| 10 Ride | Purchased passes are saved for later use. This pass contains 10 tickets. Ticket will display for 10 minutes. |
| 31 Day | Purchased passes are saved for later use. 31 day passes are valid for 31 consecutive days and expire at midnight on the 31st day. |
| Ticket-to-Ride | Purchased passes are saved for later use. This Access pass is intended for use by people with disabilities who are pre-certified as eligible for Citilink's Access service. This origin to destination paratransit service is available ONLY to individuals unable to access Citilink's fixed route system, and who meet the eligibility criteria established by the ADA. An application process, including Doctor certification, is required to be eligible for Citilink Access service. |
Citilink Terms and Policies
Purchases made with Token Transit for Citilink are subject to Citilink terms and policies. For more information on these policies you made visit https://fwcitilink.com/ or call +12604324546.
Frequently Asked Questions
Issues and Refunds
I have a new phone number, how do I transfer my passes?
I have a new phone number, how do I transfer my passes?
If you have a new phone number and need your passes transferred from your old phone number, please submit a support request. Please provide your old and new phone numbers
I need help with an IEHP/Kern pass
Issues with free passes (Kern Health and IEHP)
I lost my phone
What happens if I lose my phone?
Why was my account suspended?
Why was my account suspended?
I can't access my account
Low Battery
How do I access my account?
Your account is tied to the phone number that you first used to log into the Token Transit app. You will receive an SMS message to verify your phone number when you log in.
If you lost access to your phone number and would like to access previously purchased passes, contact us.
Contact Us
Contact Information
Contact Token Transit (start here)
Contact Us
If you need to contact Token Transit, you will receive the fastest response by submitting a request using the link below. Token Transit staff work quickly to ensure that your requests are responded to in a timely manner and that your concerns are addressed.
Alternative Support Channels
Token Transit responds fastest to requests submitted online. If you are unable to submit a request online, we also can be reached via email, SMS, and voicemail. It may take significantly longer to receive a response via these methods.
If you cannot submit a request via support request form, you can email Token Transit support at help@tokentransit.com. When you send an email, please include your name and the phone number that you've used to create your account. If you do not include this information we may not be able to address your issue.
For Transit Agencies
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Account and Payment Questions
About Token Transit
What is Token Transit?
Token Transit is a mobile ticketing app that lets you pay for and ride public transit with your phone. We partner with transit agencies across the country to offer fare payment for your public transit agency in our app.
With the Token Transit app, you purchase, activate and board using just your phone. All of your passes are stored in the cloud, and retrievable on any mobile device.
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How do I ride with Token Transit?
Can I use Token Transit?
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How to use the Token Transit app
How do I change my current agency?
Can I ride without an internet connection?
Can I connect, link, or use my existing bus pass with the Token Transit app and use it on my phone?
Is my phone supported?
How do I send passes to other accounts?
What services does the Token Transit app require?
Can multiple people board using a single phone?
When do I need an internet connection?
What if my battery dies while my pass is active?
How do I know if my pass is active?
Active passes will be displayed under “passes in use,” which immediately appears when the Token Transit app is opened. They display a “time left” section with time remaining until the pass expires. Passes that have not been activated yet will be displayed under “stored passes,” and can be stored as long as you like.
Can I see my expired passes?
How do I select my agency?
Can I use an existing pass I have with Token Transit?
Paying for Token Transit
How do I add a credit or debit card?
What payment methods are accepted?
Currently Token Transit accepts credit, debit or a prepaid debit cards as forms of payment as well as Apple Pay on iOS devices. We are looking into additional methods of letting users pay for the bus through our app. Contact us to let us know how you would like to pay.
We are a convenient alternative to existing forms of payment. If you do not have a credit or debit card you can always continue to use your current method to pay for transit fares.
Can I purchase reduced-price passes?
When will I be charged?
Is my card data secure?
How do I get a receipt?
Can I pay with cash?
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Transit Agency Specific
Transit Agency Information
How do I contact my transit agency?
Please reach out directly to your transit agency if you have any questions or concerns regarding the agency and their service. Token Transit can help with your mobile passes and can help refer you to the transit agency for further assistance if you need.
Riding Public Transit
How do I plan a trip?
Token Transit recommends using the following mobile apps for trip planning:
- Transit available for iOS and Android.
- Google Maps available for iOS and Android.
- Apple Maps available for iOS.
Many other trip planning apps exist as well. For more information ask your transit agency about trip planning apps they recommend.